Return & Refund Policy – Querta Shop
Return & Refund Policy – Querta Shop
At Querta Shop, we want you to love your purchase. If you are not completely satisfied, we’re here to help.
Returns
You have 30 days from the date of delivery to request a return.
To be eligible for a return:
- The item must be unused and in the same condition that you received it
- The item must be in its original packaging
Return Shipping
Customers are responsible for return shipping costs. Shipping fees are non-refundable.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery with photos. We will arrange a replacement or refund at no extra cost.
Refunds
Once we receive and inspect your return, we will notify you of the status.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Non-Returnable Items
- Used products
- Items not in original condition
- Products returned after 30 days
Contact Us
Email: phili-hectormiss99@proton.me
Phone: 01632 960123